Privacy Policy

1. Who we are

TagLedger is an online recordkeeping service for electrical test and tag work, operated under the TagLedger name. This policy explains how information is handled when you visit the website, start a trial or use the software.

Privacy enquiries, access requests and complaints can be sent to [email protected]. The service website is https://tagledger-au.com.

2. Information we collect

Depending on how you use TagLedger, we may collect:

• Account details such as your name, email address, optional phone number, business name, selected subscription plan and support correspondence.
• Resource download details such as your email, optional business name, resource requested, request date and any separately selected marketing permission.
• Business and invoicing details you enter, such as an address, ABN, contact information, payment instructions and business logo.
• Records you choose to store: client and site details, locations or rooms, equipment, asset names and identifiers, item photos, electrical test readings, test outcomes, notes, testing equipment details, reports and invoices.
• Technical information needed to operate and protect the service, such as session cookies, authentication activity, device or browser information, access timestamps and server error or security logs.
• Limited payment-related details such as subscription status, renewal period, payment reference and Stripe customer or subscription identifiers. We do not ask you to enter full card details into TagLedger.

3. How we use your information

• Create and secure your account, provide a seven-day free trial and deliver your private business workspace.
• Store, display, search, export and print the records you enter, including reports and asset labels.
• Confirm subscription payments, administer access periods and provide billing-related support.
• Send service messages, including account activation, welcome instructions, payment notifications, trial-expiry reminders and replies to support requests.
• Investigate faults, prevent unauthorised access and improve the reliability and usability of TagLedger.
• Comply with applicable legal obligations and respond to lawful requests.

4. Emails and support copies

TagLedger sends account and service emails to the email address registered for your workspace. An operational copy of some customer communications is separately sent to our support mailbox to help us answer questions and verify what was sent.

Private one-time password setup links are omitted from support copies. Please protect your account password and any setup link sent directly to you.

Service and billing messages are separate from promotional emails. Downloading a resource does not automatically subscribe you to marketing. A resource form may offer an optional, unchecked marketing permission box. Resource requests and permission selections are retained for follow-up and consent records; no promotional email campaign is sent automatically. Contact [email protected] to withdraw permission, update details or request deletion. Any promotional email must provide an easy unsubscribe option.

5. Payments and service providers

Payments are made through Stripe's hosted checkout. Stripe handles payment details under its own terms and privacy policy. TagLedger receives information needed to confirm payment and manage a subscription.

We use service providers, including Floot for app hosting and email functions and Stripe for payment processing, to operate TagLedger. These providers may process data on our behalf or as separate service providers under their own arrangements.

We may share information when needed to provide the service, protect the platform, comply with law or respond to a legitimate dispute. We do not sell your personal information to advertisers.

6. Location and overseas handling

Cloud and payment providers may store or process information in countries outside Australia. We do not represent that all TagLedger information remains in Australia. Contact support if you require more detail about applicable hosting and processing arrangements.

7. Cookies and account security

TagLedger uses essential browser storage and session cookies to support login, authentication and normal application operation. Browser settings that block essential cookies may prevent you from signing in.

We use account-based access controls and other technical and organisational safeguards appropriate to operating a hosted application. No online system can promise absolute security. You are responsible for choosing a strong password and keeping account access private.

8. Data retention and expired trials

Your workspace information is not automatically deleted simply because a seven-day trial or paid access period ends. Access may be paused while records remain stored.

We retain information while it is reasonably required to provide the service, meet legitimate operational or legal requirements, resolve disputes or comply with recordkeeping obligations. If you request account or data deletion, some information may need to be retained where required by law or remain temporarily in operational backups.

You should export important records regularly and maintain any independent copies required for your business or regulatory obligations.

9. Your choices and requests

You can update much of your business information inside your account. To request access to, correction of or deletion of personal information, or to ask about an export, email [email protected].

We will assess requests in accordance with applicable privacy law and any lawful need to keep specific records. If you have a privacy complaint, contact us first so we can investigate. Where applicable, you may also be able to contact the Office of the Australian Information Commissioner.

10. Changes to this policy

We may update this policy as the service changes. The current version will be posted at this address with a revised effective date. Where required or appropriate, we will notify account holders of material changes.