Terms of Service

1. About TagLedger and these terms

These Terms of Service govern use of TagLedger, an online business recordkeeping tool for electrical test and tag work available at https://tagledger-au.com. By creating an account or using the service, you agree to these terms.

TagLedger is provided under the TagLedger name. For legal, billing or support enquiries, email [email protected]. You must be legally able to enter into a contract, or have the authority of the business you represent.

2. What the service does

TagLedger helps you organise sites, clients and assets; manually record inspection and electrical test results; generate labels, reports and invoices; and review test histories.

It is recordkeeping software, not a physical electrical tester, inspection service, compliance certification body or substitute for qualified professional judgement. It does not automatically verify that an asset is safe or that a test meets a particular law or standard.

3. Accounts and your responsibilities

• Provide accurate registration, contact and billing information, and keep it current.
• Keep your password and private setup links secure; do not share accounts without authorisation.
• Only upload information you have a lawful right to collect, use and store, including details relating to your clients and their premises.
• Enter truthful test outcomes and readings from appropriately conducted inspections and tests; check the correctness of generated reports and labels before using them.
• Use TagLedger lawfully and do not attempt to bypass security, access another customer's workspace, disrupt the service or upload malicious material.

4. The seven-day free trial

Eligible new customers may start one seven-day trial without entering payment details. The trial begins when the account is created, not when you first sign in. It includes access to the features made available in the trial.

A trial does not automatically begin a paid subscription. At the end of the trial, access is paused unless you have an active paid access period or a separately agreed arrangement. Repeated or additional free trials are not guaranteed.

The app does not automatically delete your stored workspace records just because a trial ends. See the Privacy Policy for information about retention and deletion.

5. Paid plans and billing

The advertised plans are A$19 per month or A$190 per year, in Australian dollars. Check the precise price, applicable taxes, renewal schedule and billing terms displayed at Stripe checkout before completing a purchase.

Payments are collected by Stripe, not by entering card details into TagLedger. If you choose a recurring subscription, it renews at the billing interval shown at checkout unless it is cancelled.

Paid access is activated or extended once we receive and verify the corresponding successful payment. A pending payment, opened checkout page or payment screenshot alone is not sufficient proof of payment.

We may change prices for future purchases or renewals with appropriate notice where required. We will not retrospectively increase an already completed payment.

6. Cancellation, refunds and access expiry

To request cancellation of a recurring subscription, email [email protected] with the email address associated with your TagLedger account, before the next renewal. We will confirm the cancellation once it has been processed through the payment provider. If Stripe gives you a subscription-management link, you may also use that link.

Cancelling a subscription ordinarily stops future renewal charges rather than automatically refunding an already paid period. Refunds and remedies are assessed according to the circumstances and your rights under applicable law, including the Australian Consumer Law. Nothing in these terms excludes or limits rights that cannot lawfully be excluded.

When access ends, your workspace may become unavailable until you renew. Your data is not immediately removed simply because your trial or subscription expires. Contact support about exports, access or account closure.

7. Your content and records

You or your business retain rights in records, images and other information you provide to TagLedger. You permit us and our service providers to store, process and display that content as needed to provide, maintain and protect the service.

You are responsible for the accuracy, legality and appropriate retention of your inspection and testing records, including any duty to keep independent copies. Use the export tools to make your own backups. Data may be removed in accordance with our Privacy Policy, lawful requests or applicable retention requirements.

8. Acceptable use and account restrictions

Do not use TagLedger for unlawful activity, interfere with other accounts, misuse the platform, upload harmful code or attempt to evade payment or access controls.

We may limit or suspend access where reasonably necessary for security, serious misuse, non-payment, unlawful conduct or platform integrity. Where practicable and appropriate, we will explain the reason and give you an opportunity to resolve it.

9. Availability and software changes

We aim to provide a reliable service, but availability may be affected by maintenance, internet or hosting outages, third-party providers or unexpected faults. We may update features, layouts and integrations as the software develops.

You should verify critical data and keep suitable independent copies of records needed for your operations. Contact support if you believe information is incorrect or inaccessible.

10. Consumer rights and liability

Australian consumer guarantees and other rights that cannot lawfully be excluded continue to apply. These terms do not remove your statutory rights.

To the extent permitted by law, TagLedger is not responsible for loss caused by inaccurate information entered by a user, failure to carry out required electrical testing, unlawful use of records or events outside our reasonable control. Nothing here excludes liability that cannot be excluded under applicable law.

11. Privacy, changes and governing law

Please read our Privacy Policy for how personal information and workspace data are handled.

We may revise these terms as the service changes. The updated version will appear on this page, with notice of material changes where required. Australian law, including the applicable laws of New South Wales, governs these terms, subject to any mandatory consumer protections that apply to you.